I purchased the Grand Luxxe while on vacation in Cancun in January 2010. I never owned any of the other properties (Grand Mayan, etc). I visited the P.V. Luxxe right after it opened, plus a couple times in the “off season” – and while many of the amenities were not in place – enjoyed the experience immensely.
I am in P.V. as I write this, having to stay in the Grand Bliss (GB), as there were no residences in the Luxxe towers – we been trying to book since JUNE. The Grand Bliss is similar to the Grand Mayan rooms we toured, but there is no pool, no restaurant. We were fortunate to get our Luxxe bracelets that allowed us back to some of the Luxxe amenities (pool, bar).
The rooms and pool now offer WIFI, where before you had to “pay” – then have the item deducted from the bill. You still pay about $61 in room “taxes” per day in the GB, which is quite expensive considering your being “downgraded” for non-availability of rooms and lack of other services. This is on-top of your maintenance fee’s.
My wife and I attended the briefing, and were informed of the continuing construction plans – that now include 10 Luxxe towers in P.V. No updates for the other sites, except that Rocky Point is on hold. We voiced our concerns, and basically were informed we were to tolerate the growing pains – but there would be no concessions for our inconveniences. While we understand the “preconstruction” issues, it is my opinion that better efforts need to be made for actual owners visiting the location.
While visiting the Luxxe, the services have changed since our last couple of visits. Many of the workers we knew from the summer are no longer around and the level of service doesn’t appear to be where it was. It obvious visitors are not aware of the policies like “not reserving chairs” and other misbehaviors. Nor is the property actively enforcing them. Each time we visited the Luxxe pool, we found we had to get our own towels. This wasn’t for a lack of staff, as we continuously saw many of the workers corralled around joking and not focused on service. Drink service is OK, if you flag them down. And you may need to clean off a space from those that reserve chairs and depart for the day.
We weren’t able to get a time for the included massages either. Fortunately, the soaps, shampoos, and other bath amenities typically charged for in the Grand Bliss were removed from the bill. I guess that’s a start.
We wanted to come back and try to get Luxxe accommodations in February – but no rooms available. Even though trying since JUNE 2010. It would be nice to book 12-months in advance, but I’m not retired and its difficult planning so far in advance.
I really hope its growing pains, but I have my reservations. Again, this is our story – and having talked to sales and people involved – the story of quite a few owners. One I hope the facility takes seriously, for now its wait and see – and hope the inventory builds up to support their sales success.
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