We challenge you to join Philips as a Biomedical Equipment Technician(#213837)(to be located in Sault Ste. Marie, MI) where you will WOW our customers by using your strong technical skills in providing the best in class customer service! As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.
Responsibilities:
Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel. Maintaining customer satisfaction is the primary goal. Therefore, the BMET must demonstrate ownership in difficult circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the customer.
As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information. Refers information to the appropriate person. Provides a positive cohesive company image when discussing the company and products with the customer.
- Establishes credibility and trust.
- Ensures customer satisfaction while meeting business objectives.
- Understands customer’s competitive environment
- Provides proactive site leadership in the improvement of customer relationships and satisfaction.
- Drives the site to maximize customer satisfaction consistent with site business objectives. Shares best practices within local site and across multiple work teams.
- Involved in multiple levels at the site.
- May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management.
- Operate under the required knowledge of regulatory requirements, performance standards, Philips policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.).
- Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc.
- Performs all administrative duties in a complete and timely manner including timesheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork.
- Will travel to surrounding outpatient clinics.
Our Offer
Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
Candidate Qualifications
Associate’s degree or equivalent training/experience in electronics or Biomedical Engineering.
• Minimum 5 years servicing medical equipment.
• Expertise in at least two specialty areas relating to the field of biomedical equipment repair.
• Experience with mechanical devices and tools and test equipment. Must possess demonstrated skills in using an oscilloscope, digital multimeter, etc.
• Experience with electronic circuit boards, processors and computer hardware including applications, programming and systems functionally.
• PC competency, to include basic knowledge of word processing, spreadsheets, databases
• May be required to: work alternate shifts, rotate in an on-call status.
• Carries or pulls up to 40 lbs. of test equipment.
• Lifts parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs).
• Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.
• May work from ladders or scaffolding, on occasion.
• May travel to customer sites other than assigned site, zone office or identified locations for meetings.
• Potential exposure to hazardous physical, chemical, and biological agents.
• Must possess valid driver's license.
INTERESTED AND QUALIFIED CANDIDATES may reach out to me directly at beth.dion@philips or may apply here:
https://philips.taleo.net/careersection/2/jobdetail.ftl?job=213837&lang=en&sns_id=mailto#.V7zWW0pK18M.mailto
If you are interested in an array of development and growth opportunities to demonstrate your impact both personally and professionally, come create your legacy here...
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
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